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  • What is the preferred form of communication?
    We communicate via text and email so we can send photos and have record of all the details discussed for our team to refer back to. Please feel free to send us information and questions, as well as inspo photos!
  • What are your business hours?
    The best times to contact us are as follows. We do our best during these hours to answer all texts and emails. Weekend chat hours are limited due to events. Monday: 8:00 AM–8:00 PM Tuesday: 8:00 AM–8:00 PM Wednesday: 8:00 AM–8:00 PM Thursday: 8:00 AM–8:00 PM Friday: 8:00 AM–10:00 AM Saturday: 8:00 AM–10:00 AM Sunday: 8:00 AM–10:00 AM
  • What goes into pricing?
    Professional designing time: We spend a lot of time designing and customizing setups, choosing florals, colors & layout. We value uniqueness & we want to make your visions come to life! Oversized large scale rentals that have to be transported & setup. Maintenance of rentals including frequent repaints and cleanings High quality balloon brands that wont pop in the sun or other conditions! Professional styling and advice Travel: We can only book a certain amount of clients a day & spend hours traveling and setting up, prepping rentals & creating balloons designs We understand everyone has a budget, but don’t forget this is a luxury service. Our aim isn’t to be the cheapest, we value quality work and attention to details. We don’t take on as many customers as we would like because we like to have time to give all of our focus and attention to each client 💖
  • Is there a charge for delivery?
    We do our best to minimize delivery costs. Delivery surcharges are subject to change and dependent on event location, weight of delivery and whether or not there are stairs, etc. Late hour pickups are also subject to a higher delivery charge. Please contact us for pricing.
  • Do you have insurance?
    Yes we do! Many venues require a certificate of insurance for rentals to be placed at their venues and it is an important thing to ask before hiring any event rental business.
  • What is the length of rental?
    Rental rates are for day of event and drop off/pick up times are coordinated beforehand based on availability and event hours. Extended late hours may incur additional fees within the delivery charge. If you need our rentals for a longer period of time, please contact us for availability and pricing.
  • When should I reserve?
    You should reserve as early as possible. Rentals are reserved on a first come basis. Deposits are required to hold reservations, and these are non-refundable. We cannot hold any booking date until we receive the deposit.
  • Am I able to make changes or cancellations?
    After booking and paying the deposit, all cancellations are subject to loss of the deposit. If you notify us at least 14 days before the event, we can accommodate ONE reschedule if we have the date available. In the event of weather or other emergency last minute cancellations, we will allow deposit to apply to a reschedule on an available day. We will do our best to accommodate additions to orders after booking, but add-on rentals are subject to availability and schedule.
  • Do you offer referral discounts?
    We do offer discounts for referrals! If you refer us to another customer who books with us before your event date, we will offer $50 off of your total cost. If you refer us after your event, we will offer $50 off your next event rental!
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