FAQ
The Answers You Need
What is the length of rental?
Rental rates are for day of event and drop off/pick up times are coordinated beforehand based on availability and event hours. Extended late hours may incur additional fees within the delivery charge. If you need our rental pieces for a longer period of time, please contact us for availability and pricing.
When should I reserve?
You should reserve as early as possible. Rentals are reserved on a first come basis. $100 deposits are required to hold reservations, and these are non-refundable.
Am I able to make changes or cancellations?
After placing a reservation and issuing a deposit, all cancellations are subject to loss of the deposit. If you notify us at least 14 days before the event, we can accommodate ONE reschedule if we have the date available. In event of weather or other last minute cancellations, we will allow deposit to apply to a reschedule. Additions to orders after booking will be subject to availability.
Is there a charge for delivery?
We do our best to minimize delivery costs. Delivery surcharges are subject to change and dependent on event location, weight of delivery and whether or not there are stairs, etc. Late hour pickups are also subject to a higher delivery charge. Please contact us for pricing.
Do you offer referral discounts?
We do offer discounts for referrals! If you refer us to another customer who books with us before your event date, we will offer $50 off of your total cost. If you refer us after your event, we will offer $50 off your next event rental!